Learning Without Tears
  • 25-Apr-2018 to 24-Jun-2018 (CST)
  • Operations
  • Gaithersburg, MD, USA
  • DOE
  • Hourly
  • Seasonal - Full Time

The Operations Assistant is responsible for providing functional and administrative support to the Operations Support group to ensure timely delivery of Learning Without Tears (LWT) products to end users.

Job Duties

  • Maintain thorough working knowledge of Operations business rules, the order processing system and names and descriptions of items in LWT's product line to ensure customer orders are entered into CMS according to established company procedures.
  • Maintain thorough working knowledge of LWT document management software, to ensure customer orders move through the correct order entry path according to established Operations business rules.
  • Assist in generating and maintaining daily Product Operations reports.
  • Contact customers to answer any questions related to orders for taxes, pricing or shipping.
  • Review customer submitted tax exempt certificates and remove hold on tax exempt orders.
  • Process and provide efficient and accurate data entry of tradeshow and depository orders minimizing errors and maintaining a high level of productivity.
  • Support the order entry process during higher volume months through various tasks, to include order processing.
  • Assist with miscellaneous Accounts Receivable tasks such as check entry during higher volume months.
  • Scan, tag, split, and merge documents in document management software.
  • Act as the contact person for internal groups on customer tax exemptions.
  • Retrieve and sort mail from the post office, identifying orders, checks and all other office correspondence.
  • Assist in arranging and setting up facilities and supplies for internal events, including Pizza Fridays, Happy Hours and employee birthday parties, as needed.
  • Maintain and order office and facility supplies.
  • Back up Customer Service by accurately and efficiently handling incoming customer phone calls, as needed.
  • Assist in mailing and/or emailing invoices to customers with pending payments, as necessary.
  • Receive and process UPS/Fedex shipments.
  • Assist in maintaining filing system for completed orders.
  • Assist and perform additional tasks and special projects as directed by the Operations Support Supervisor or Operations Manager.

Required Education/Skills

  • High school diploma or equivalent; B.A. or B.S. strongly preferred.
  • 1+ years related experience in customer service and/or data entry.
  • Experience with order entry database and document management software preferred.
  • Solid verbal and written communication.
  • Good organizational skills with the ability to handle multiple projects at once while completing quality work on a timely basis.
  • Experience and comfort working with sensitive & confidential information; excellent ethics and judgment.
  • Ability to work both independently and with a team.
  • Good interpersonal skills in dealing with co-workers, warehouses and vendors
  • Ability to excel in a rapidly changing environment.
  • Functional knowledge of MS Excel.
  • Excellent attention to detail.
  • Ability to sit for long periods of time; ability to access, input, and retrieve information from the computer.
  • Ability to work some overtime.
Learning Without Tears
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